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Members press Open a ticket. Your bot makes a private channel just for them and your staff. When the problem is solved, someone presses Close and the channel is deleted.

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Before you start

  • Make a category in your server called Tickets.
  • Make a Staff role.
  • Your bot needs the Manage Channels permission.

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Step 1: Make a counter

On the Database page, make ticket_count: type Number, scope Server Specific, starts as 0. This gives every ticket a number.

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Step 2: The panel command

  1. Make a slash command called ticket-panel.
  2. Add a permissions check (search permission): Manage Server.
  3. On the yes path, add a message block with a button (search button): text Need help? Press the button. and a button called Open a ticket.

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Step 3: What Open a ticket does

Under the Open a ticket button:
  1. Do the maths on ticket_count: + 1.
  2. Add the block that creates a channel (search create a channel):
    • Name: ticket-{DBVAR_ticket_count}
    • Put it in the Tickets category.
    • Let only the person who pressed the button and the Staff role see it.
  3. Add a message block that sends into the new channel, with a Close button: Hi {user_displayName}! Tell us what's wrong. Staff will be here soon.
  4. Reply privately to the person: Your ticket is open!

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Step 4: What Close does

Under the Close button:
  1. Optional: add the block that saves a transcript (search transcript) and send it to a staff log channel, so you keep a copy of the chat. This block needs Premium.
  2. Send a message Closing this ticket... and add a Pause for a few seconds, so people can see what happens.
  3. Add the block that deletes a channel (search delete a channel) and pick the current channel.

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Make it yours

  • Ask a question first: add a pop-up form under Open a ticket (“What do you need help with?”) and post the answer in the new channel.
  • Stop people opening ten tickets: save a User -> True / False variable has_ticket, check it with Compare before making a channel, and set it back to false when the ticket closes.