First: connect a number
If you have not connected a number yet, start with Connect a WhatsApp number.The pages for a WhatsApp number
Pick your number in the bot picker. The sidebar changes to show only WhatsApp pages:The 24-hour rule (important!)
WhatsApp has a rule to stop spam:- After a customer writes to you, you have 24 hours to send them any message you like.
- After 24 hours, you can only send templates: messages that Meta approved first.
WhatsApp variables
In a flow, the { } Variables list only shows values that work on WhatsApp, like\{wa_name\} (the customer’s name), \{wa_from\} (their number) and \{wa_text\} (what they wrote). Nothing from Discord shows up. Give names a backup like Hi \{wa_name|there\} in case someone has no profile name.
Things that work the same as Discord
Error Logs (with WhatsApp errors in plain words), Replays, Collaborators, If something breaks, variables, checks, loops and web requests all work in WhatsApp flows too.If WhatsApp sends the same message twice, your bot answers only once. A paused number stays quiet.
In this section
Your first flow
Build a WhatsApp flow step by step.
The Inbox
Read and answer WhatsApp chats yourself.
Apps and services
Connect your WhatsApp bot to forms, shops, Zapier, Make and Google Sheets.
