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A flow is what your WhatsApp bot does when something happens. The thing that starts a flow is called a trigger.

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Make your first flow

Let’s make a bot that says hello when someone writes to your number.
1

Pick your WhatsApp number

In the bot picker at the top of the sidebar, pick your WhatsApp number.
2

Make a new flow

Open Flows and make a new flow. Pick what starts it: When a WhatsApp message arrives.
3

Add a message block

Add the Send a WhatsApp message block under the first block and connect them. Type:
4

Look at the chat preview

The builder has a chat preview. It shows how your message looks in WhatsApp, with backup values too.
5

Save

Save the flow. You see: Flow saved. It runs on the next message to your number. Send a message to your number from another phone. Your bot answers!

What the customer sees

Sam writes “Hello?”. The bot answers: Hi Sam! Thanks for your message. We will answer you soon.If Sam has no profile name, the bot answers: Hi there! Thanks for your message. We will answer you soon.

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What can start a flow?

Runs for every message: text, photos, files and locations.Good for: a hello message, or a menu.
Runs when a message contains, starts with or equals words you choose.Example: a flow with the keyword price that sends your price list, and one with hours that sends your opening hours.
Runs whenever someone answers your buttons or a choice list.The choice they tapped is in {wa_choice_title}. See WhatsApp variables.
Runs when another app (a form, a shop, Zapier or Make) sends data to your number’s web address.
  • Each field it sends arrives as {hook_field}. For example {hook_phone}.
  • Set Send messages to to the customer’s number, usually {hook_phone}. This is needed because the customer did not write to you first.
See Apps and services.

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Example: a simple menu

1

Trigger

When a WhatsApp message arrives.
2

Ask with buttons

Message: Hi {wa_name|there}! What do you need? with three buttons: Prices, Opening hours and Talk to a person.
3

Under Prices

Send your price list.
4

Under Opening hours

Send We are open Monday to Friday, 9:00 to 17:00.
5

Under Talk to a person

Add Hand over to a person, then send A team member will answer you here soon.
Each button runs its own blocks. See WhatsApp blocks for every block.
Don’t want to start from nothing? Copy a ready-made flow and change the words.