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Blocks are the steps of your flow. You connect them under the trigger, and the bot does them in order. In a WhatsApp flow you only see blocks that work on WhatsApp. Discord blocks never show up. WhatsApp button blocks on the board are WhatsApp green.

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Sending messages

Sends text.Example: Hi {wa_name|there}! Thanks for your message.
Sends a message with up to 3 buttons. Each button runs its own blocks.Example: buttons Prices, Opening hours and Talk to a person.
A list of up to 10 choices to pick from. The choice someone tapped is in {wa_choice_title}.
Sends a picture, a video or a document.
Sends a pin on the map, like where your shop is.
Reacts to the customer’s message with an emoji.
Sends a template that Meta approved first. This is the only way to message someone after the 24-hour window. See the 24-hour rule.
Shows blue ticks on the customer’s message.

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Talking to other apps and people

Sends the chat’s details, plus any fields you choose, to Zapier, Make or any web address. The app’s answer comes back as {app_reply}.Example: send a new enquiry to Zapier, then reply Thanks! Your ticket is {app_reply}.
Adds a new row to your Google Sheet every time it runs.Columns are matched by their heading. Missing headings are added for you. See Apps and services to set it up.
Stops the bot for this chat and puts it in your Inbox for a human to answer. See The Inbox.
Sends a request to any web address. For people who know a bit about websites. See Web requests.

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Blocks shared with Discord

These work the same way as in the Discord builders:
Some things are not built yet for WhatsApp: contacts, catalogues and order messages.